FSCC:  First Support Call Center

The EVTF, First Support Call Center is designed to take immediate support calls directly from the end user at the point of need. All calls under this service are to be answered within seconds and triaged sufficiently to either resolve or escalate to appropriate staff for follow up.

Calls are addressed in the following manner:
– Immediate Password reset in supported systems
– Immediate Clearing of locked patient records
– Immediate Termination of hung device jobs within supported EMR
– Identification of appropriate resource pool for follow up or escalation
– Actually assigned to escalation team and not dumped into the void
– Notification of systems down-time and ERT (Expected Recovery Time)
– Follow up resolution for each call received during downtime
– Closing the loop and helping with systems recovery
– Accurate and dependable documentation for follow up and stats
– Correct end user identification, phone#, location, software & device
– Basic trouble-shooting to resolve issues at user level through process of elimination


Benefits of utilizing EVTF:

-Decrease costs
-Have preventable issues monitored & resolved while you rest at night
-Maintain good will with your clinicians
-Increase IT security
-Reduce downtime
-Increase compliance posture
-Automate tedious and redundant tasks
-Gain invaluable efficiencies
-Reduce IT and Clinical Staff Burn-out due to off-hours IT issues
-Stop using highly paid staff for Tier 1 support calls in the middle of the night or during peak business hours when their skills are needed elsewhere







Billie Jo White






~85 Crestwood Terrace, Albany, NY 12203




EVTF, LLC      A WOSB in upstate NY .

Serving the immediate IT needs of Clinicians across the U.S.





ACA – Affordable Care Act response (D.R.  DR  Disaster Recovery   Business Continuity  IT  I.T.  )

Support -Healthcare – I.T. – Clinicians – Helpdesk – Technology –

Free support / Free help / Free training – for qualified healthcare organizations