Career Opportunities

Call Center Representative

 – Remote work

$10.00 – $15.00 per hour (entry level position)

EVTF is looking for a Call Center Representative that will receive incoming calls from existing customers and relay them to our Level 1 & 2 Support Solutions team immediately. The successful candidate will be able to answer incoming calls by the 2nd ring, obtain 5 pieces of critical information from the caller, submit that information into an online form immediately; keeping customer service/satisfaction at the core of every interaction.


  • Manage an average of 5 inbound calls/hour in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, doing so helps to understand if call is for a record lock, a password reset, or other
  • Assure caller that the support analyst is available and waiting for the details
  • Build sustainable relationships and engage customers by taking the extra mile – Polite, Friendly, Professional, Good Phone Etiquette
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets


  • No prior experience necessary
  • Above average typing skills – accuracy and promptness are key
  • Strong phone and verbal communication skills along with active listening
  • High level of end-user experience with internet based forms
  • Customer focus and adaptability to different personality types
  • Ability to set priorities and manage time effectively
  • High school degree required, college preferred


  • Candidate/Participant must be eligible to work in the continental United States
  • Candidate/Participant must be able to speak, hear, and write/type in clear English ( without a translator )
  • Candidate/participant must have unlimited access to their own Smart Phone and internet access through personal computer (windows or MAC -) at all times while covering

Job Type: Contract


COVID-19 considerations:

All services are to be performed via remote and over the phone.


  • English (Required)

Shift Availability:

  • Day Shift (Required)

Contract Length:

  • Varies

Contract Renewal:

  • Likely

Work Location:

  • Fully Remote

This Job Is:

  • Open to applicants who posses at least 1 year of college with GPA of 3.0 or higher
  • A good job for someone just entering the workforce or returning to the workforce with limited experience
  • A job for which all ages, including older job seekers, are encouraged to apply
  • A job for which people with physical disabilities are encouraged to apply

Company’s website:


COVID-19 Precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings


Serious inquiries only – send resume and contact information to