Career Opportunities

Call Center Representative

 – Remote work

EVTF is looking for a Call Center Representative that will receive incoming calls from existing customers and relay them to our Level 1 & 2 Support Solutions team immediately. The successful candidate will be able to answer incoming calls by the 2nd ring, obtain 5 pieces of critical information from the caller, submit that information into an online form immediately; keeping customer service/satisfaction at the core of every interaction.

Responsibilities

• Manage an average of 5 inbound calls/hour in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, doing so helps to understand if call is for a record lock, a password reset, or other
• Assure caller that the support analyst is available and waiting for the details
• Build sustainable relationships and engage customers by taking the extra mile – Polite, Friendly, Professional, Good Phone Etiquette
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Skills

• No prior experience necessary
• Above average typing skills – accuracy and promptness are key
• Strong phone and verbal communication skills along with active listening
• High level of end-user experience with internet based forms
• Customer focus and adaptability to different personality types
• Ability to set priorities and manage time effectively
• High school degree required, college preferred

Requirements

• Candidate/Participant must be eligible to work in the continental United States
• Candidate/Participant must be able to speak, hear, and write/type in clear English ( without a translator )
• Candidate/participant must have unlimited access to their own Smart Phone and internet access through personal computer (windows or MAC -) at all times while covering

Job Type: Contract

COVID-19 considerations:

All services are to be performed via remote and over the phone.

Language:

• English (Required)

Shift Availability:

• Day Shift (Required)

Contract Length:

• Varies

Contract Renewal:

• Likely

Work Location:

• Fully Remote

This Job Is:

• Open to applicants who posses at least 1 year of college with GPA of 3.0 or higher
• A good job for someone just entering the workforce or returning to the workforce with limited experience
• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with physical disabilities are encouraged to apply

Company’s website:

• EVTF.org

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings